PERANCANGAN APLIKASI HELPDESK BERBASIS WEBSITE DI PT. MITRA TEKNO MADANI JAKARTA PUSAT

1803015090 - Triyanti; zuhri halim;

PT. Mitra Tekno Madani is an affiliated company of PT. PNM (Persero)
which is an information technology consulting company that provides banking
solutions and applications for Microfinance Institutions (LKM) and Small and
Medium Enterprises (UKM). In carrying out activities, various problems in
information technology are often found in the form of networks, hardware and
software that must be resolved immediately.
The process of handling information technology disturbances is an
important activity as a means of supporting the needs of the PT. Civil Tech
Partners. Currently, the process of handling each report reported by the user is
still done manually by the way the user comes to the IT technician room, then the
IT technician records the report manually. If the IT technician fixes it, the report
will just be finished. The problem is that the number of resources in the IT
technician section is small, while the activities that are running at PT. Mitra Tekno
Madani often occurs simultaneously with information technology disturbances,
with the unavailability of a system that accommodates report data, sometimes IT
technicians are made wrong and forget several user reports that are carried out
simultaneously, this is certainly one of the inhibiting factors in the process of
resolving disturbances or problems information technology at PT. Civil Tech
Partners. Seeing the existing problems, a helpdesk application was made for PT.
Website-based Tekno Madani Partners. This application is made to improve the
existing manual system to be computerized. With this application, IT technicians
will more easily manage every incoming information technology disturbance
report data, so that the process of handling information technology disturbances
at PT. Tekno Madani partners will be more effective and efficient. This application
is made using the PHP programming language, MySQL as the database.
Keywords: Helpdesk, Design, Application, UML, Waterfall, Website.