ABSTRAKSI Ricky Pratama (0902015074) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLANET FUTSAL PT. SENTRA PRIMARAGA JAKARTA. Skripsi. Program Strata Satu Program Studi Manajemen. Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Prof. DR. HAMKA. 2013. Jakarta. Kata kunci : Kualitas Pelayanan, Kepuasan Pelanggan Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh k…

From Librarian of Congress, James Billington, to founding director of the Center for the Book, John Cole, the leading-edge information specialists of the day share their insights on the role libraries play in advancing democracy. As issues such as filtering and copyright protection take center stage in libraries everywhere, librarians, advocates, and policymakers alike can find answers to tough…