Indah Murtyatuti (1002015049) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN JASA KESEHATAN PADA PASIEN RAWAT JALAN RUMAH SAKIT UMUM TANGERANG (RSU TANGERANG) Skripsi. Program Strata Satu. Jurusan Manajemen. Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Prof. DR. HAMKA. 2014. Jakarta. Kata kunci : Kualitas Pelayanan, Keputusan Pembelian Jasa Kesehatan Tujuan penelitian ini …

Managing knowledge?capturing it, storing it, recalling it, and using it?is the fundamental process that will distinguish between successful and unsuccessful ?organizations? of all sizes?from small groups to entire economies?in the 21st century. The authors take this assertion for granted requiring no further comment or proof. We live in a knowledge economy, one where knowledge is the critical r…