Information is one of the basic resources of the society of the new millennium and therefore, a common asset in the realm of the government, the private initiatives, or the individual. Its generation, distribution and use should take place in a two-direction channel of easy access in order to be used productively by all. Thus, the government should not only inform the population about the servi…

New Directions in Human Information Behavior, co-edited by Drs. Amanda Spink and Charles Cole provides an understanding of the new directions, leading edge theories and models in human information behavior. Information behavior is conceptualized as complex human information related processes that are embedded within an individuals everyday social and life processes. The book presents chapters b…

Business people these days are becoming weary of new fads, movements, and revolutions, and rightly so. We have, in less than a decade, been taken through such ?revolutionary? transformations as total quality management, business process reengineering, enterprise resource planning, activity-based costing, and retail e-commerce. Companies have downsized, outsourced, empowered employees, shifted p…

This book provides a deep discussion about e-HRM issues so the reader can have a thoughtful background about the key role played by those who participate in e-HRM activities. A variety of experiences are provided to involve the reader in real problems and to help the reader gain an understanding of current and future e-HRM challenges. E-Human Resources Management: Managing Knowledge People also…

Both, academics and practitioners alike have spent considerable efforts during the last years to establish ICT support for the handling of knowledge, an idea that is almost as old as the field of computer science. Not surprisingly, the solution is still not there and many businesses trying to implement these technologies have been frustrated by the fact that the technologies certainly could not…

This book is about the management of business processes. This is certainly not a new topic. Since the beginning of the Industrial Revolution, it has been written about from every possible point of view?economic, sociological, psychological, accountancy, mechanical engineering and business administration. In this book, we examine the management of business processes from the perspective of compu…

With remarkable regularity a ?new idea? surfaces in the management community. Often it results from repackaging a long-lived management issue or truth. Conversely, the current vogue, Knowledge Management, is a genuinely new concept. In summary this involves the processes that ensure all the knowledge, explicit and implicit, that exists in the organisation is organised in a way that enables it t…

I acknowledge with gratitude the support that I received for my research during 1999/2000, when I held a fellowship at the International Center for Economic Research (ICER, Turin), as well as the continuous support that I received from the Institut pour le Management de la Recherche et de l?Innovation (IMRI) at the University Paris Dauphine. I am particularly grateful to Valérie Fleurette and …

On a warm autumn day in 1962, a young chief executive stood before a large assembly and introduced a long-term, daring mission for his enterprise. It was both terrifying and inspiring. To many, successfully completing the mission seemed an impossible task. The executive acknowledged that there was much to do and much to learn before his vision could become a reality. In fact, he probably would …

The importance of knowledge as a key source of competitive advantage is now well established in management studies, as suggested by the growing literature focusing on knowledge creation and transfer (Kogut and Zander, 1992: Nonaka and Takeuchi, 1995: Strategic Management Journal Winter Special Issue, 1996). However, although concepts such as tacit knowledge and organizational knowledge unify mu…