Tahun Terbit

-

ISBN/ISSN

0-340-643-463

Deskripsi Fisik

iv, 215 p. : ill. ; 26 cm

No. Panggil

641.1/ Hud/ n

axing the financial sector, direction and indirectly, has long been relatively easy even for governments with limited taxing capacity. But growing awareness of the strategic importance of the financial sector in catalyzing economic growth has led governments to reconsider the financial sector's potential as a budgetary cash-cow. Indeed, the pendulum may have swung to the other extreme, with spe…

This collection of essays seeks to raise profound questions about the nature of policing in a free society. It looks at the charge of institutional racism put by the Macpherson Report. Some contributors argue that the real issue is police ineffectiveness.

To be successful in today?s marketplace, a company must integrate its traditional business functions to provide superior value to targeted customers. This means creating an offering that echoes in the customers? consciousness as a great deal for them. Why? Because the value provided serves customers best interests. In so doing, a business succeeds, attracts new customers, and is able to continu…

Provides an exploration of the links between social service practices and cultural values, which offers a culturally sensitive model of child protection practice. This work demonstrates the ways in which a combination of personal, professional, and societal attitudes often influence practice decisions.

This book takes a collective look at the existing human capital frameworks being used in government and provides a unifying structure, with four key pillars, on which government agencies can develop their human capital strategy. Using a knowledge management perspective on which to base the insights important to developing a human capital strategy, this book provides extremely timely and informa…

Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new boo…

Today?s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new …

Economics for Social Workers: The Application of Economic Theory to Social Policy and the Human Services is designed to provide a working knowledge of economics with clarity and attention to the concerns of the social work profession. This primer for social work students introduces the general definitions and concepts of economic theory and uses case studies in social work to develop applied un…

Social work practice is built upon the linkage between the objectives and goals of clients, programs, and agencies, and the evaluation process is critical for making sure those links are strong. Building on its earlier editions with seven new chapters and complete revisions of the others, as well as a strong online companion website presence, this text is more relevant and user-friendly than ev…