Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new boo…

In tackling a sometimes thorny set of laws and treaties, international tax expert Ernest Larkins emphasizes their economic effects, showing how to avoid hazards while reaping rewards which often go ignored. Coverage includes: * Special issues arising when a foreign person invests in U.S. real estate, as well as the best structures for holding such real estate * What a controlled foreign corpora…

Written by an experienced information security specialist, Investigating Computer-Related Crime is tailored to the needs of corporate information professionals and investigators. It gives a step-by-step approach to understanding and investigating security problems, and offers the technical information, legal information, and computer forensic techniques you need to preserve the security of your…

The 2005 Edition of J.K. Lasser's Homeowner's Tax Breaks reveals a multitude of both well-known and little-known tax-saving ideas that will allow you to put substantial dollars back in your pocket. In fact, it's packed with the largest in-print collection of tax-planning ideas for homeowners. Filled with in-depth insights and practical advice, the 2005 Edition of J.K. Lasser's Homeowner's Tax B…

Read, interpret, and analyze governmental financialstatements?Governmental Accounting Made Easy explains everything you need to know, including: Basic accounting concepts underlying all governmental accounting and financial reporting Basic financial statements prepared under the new financial reporting model, including government-wide financial statements and fund financial statements Note disc…

In exhaustive detail William J. Rothwell shows you the hows and whys of succession planning and management in this second edition of his landmark book. Given the general corporate predilection for systems and bureaucracies, top executives and managers of both large and small businesses will revel in the way Rothwell lays out his well-researched plan. His ample how-to lists and charts can be ada…

While much of the transportation systems in Europe and the United States are mature (if not senescent), the rest of the world is still planning, developing, and deploying new systems. The accomplishments and mistakes of places like the United Kingdom and the United States, then, can teach us lessons that may be applied to places where transportation remains nascent or adolescent. The Transporta…

Now in its third incarnation, this widely acclaimed and popular text has again been fully updated and revised by the author. There is a bewildering array of models to explain the volatility of exchange rates since the collapse of the Bretton Woods system in the early 1970s. It is therefore invaluable that Hans Visser is able to bring method to this ?model madness? by grouping the various theori…

The worldwide popularity of both personal computers and the Internet has been a mixed blessing. The immediate popularity of the IBM PC was not anticipated. The DOS operating system installed on the original personal computers back in 1982 was never intended for commercial use and therefore was not designed to be secure. In the interest of maintaining compatibility with the early versions of DOS…

Tahun Terbit

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Deskripsi Fisik

192 p. : ill. ; 17 cm.

No. Panggil

150.287