Trying to translate the tax code into plain eng for the small business owner was a challenge that all but overwhelmed me. Without the help of many others I could not have done it. Nolo has some of the most caring (and careful) editors on the face of this earth. First and foremost in both categories is Mary Randolph. Other Nolo folks with a hand in the project were Jake Warner, Robin Leonard, Li…

Patient satisfaction is an integral part of healthcare, and oftentimes the key to a successful healthcare organization. Consider the numerous studies that indicate satisfied patients often recover faster and better from treatment. This leads to goodwill for the organization, positive word-of-mouth promotion, and more customers at your hospital. When patients are satisfied it also indicates that…

Modern managers and students of management are inundated with advice on how to change organisations in order to improve their effectiveness. This book makes sense of all this competing advice, considering the best ways for organisations to develop their strategic capabilities in a fast-changing world.The authors map all the major routes to organisational improvement and classify them into a num…

As inexorably as the sun rises and sets, the business cycle moves from a bright and healthy expansion and prosperous peak to a dark and often difficult recessionary trough and then back once again to prosperity. Over the course of this often dangerous economic roller coaster, the fortunes of most companies quite literally ebb and flow while at least some companies, caught totally unaware by the…

There is a compelling need for innovative approaches to the solution of many pressing problems involving human relationships in today?s society. Such approaches are more likely to be successful when they are based on sound research and applications. This Series in Applied psychology offers publications which emphasize state-of-the-art research and its application to important issues of human be…

Violent conflict, with its bloody assault on people and institutions and its invariably debilitating aftermath, is the epitome of ?development in reverse.? Sadly, as the many case studies in this book and other publications amply demonstrate, conflict and poverty are closely interwoven. Conflict blunts, and subsequently unravels, years of hard-won economic and social development. Recent researc…

In exhaustive detail William J. Rothwell shows you the hows and whys of succession planning and management in this second edition of his landmark book. Given the general corporate predilection for systems and bureaucracies, top executives and managers of both large and small businesses will revel in the way Rothwell lays out his well-researched plan. His ample how-to lists and charts can be ada…

This book provides a deep discussion about e-HRM issues so the reader can have a thoughtful background about the key role played by those who participate in e-HRM activities. A variety of experiences are provided to involve the reader in real problems and to help the reader gain an understanding of current and future e-HRM challenges. E-Human Resources Management: Managing Knowledge People also…

Both, academics and practitioners alike have spent considerable efforts during the last years to establish ICT support for the handling of knowledge, an idea that is almost as old as the field of computer science. Not surprisingly, the solution is still not there and many businesses trying to implement these technologies have been frustrated by the fact that the technologies certainly could not…

Enterprise Resource Planning systems are key to optimizing organizational performance: however, choosing which system to implement, when to perform the implementation, and how to minimize costs while maximizing system acceptance are all important issues to businesses considering an ERP implementation. As the business world focuses more upon e-business and incorporates the Internet into daily bu…