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axing the financial sector, direction and indirectly, has long been relatively easy even for governments with limited taxing capacity. But growing awareness of the strategic importance of the financial sector in catalyzing economic growth has led governments to reconsider the financial sector's potential as a budgetary cash-cow. Indeed, the pendulum may have swung to the other extreme, with spe…
- Tahun Terbit
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This collection of essays seeks to raise profound questions about the nature of policing in a free society. It looks at the charge of institutional racism put by the Macpherson Report. Some contributors argue that the real issue is police ineffectiveness.
- Tahun Terbit
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To be successful in today?s marketplace, a company must integrate its traditional business functions to provide superior value to targeted customers. This means creating an offering that echoes in the customers? consciousness as a great deal for them. Why? Because the value provided serves customers best interests. In so doing, a business succeeds, attracts new customers, and is able to continu…
- Tahun Terbit
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Provides an exploration of the links between social service practices and cultural values, which offers a culturally sensitive model of child protection practice. This work demonstrates the ways in which a combination of personal, professional, and societal attitudes often influence practice decisions.
- Tahun Terbit
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Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new boo…
- Tahun Terbit
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Today?s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new …
- Tahun Terbit
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Social work practice is built upon the linkage between the objectives and goals of clients, programs, and agencies, and the evaluation process is critical for making sure those links are strong. Building on its earlier editions with seven new chapters and complete revisions of the others, as well as a strong online companion website presence, this text is more relevant and user-friendly than ev…
- Tahun Terbit
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With remarkable regularity a ?new idea? surfaces in the management community. Often it results from repackaging a long-lived management issue or truth. Conversely, the current vogue, Knowledge Management, is a genuinely new concept. In summary this involves the processes that ensure all the knowledge, explicit and implicit, that exists in the organisation is organised in a way that enables it t…
- Tahun Terbit
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