Gaya APA

berry, A, P, V, A, Z, L, L. (). A conceptual model of service quality and its implications for future research . [s.i.]: .

Gaya MLA

berry, A., Pasaruman;, Valerie, A., Zeithami;, Leonard, L.. "A conceptual model of service quality and its implications for future research". [s.i.]: , . Text.