Gaya APA

sashkin, M. (1993). Putting total quality management to work : what tqm means, how to use it and how to sustain it over the long run . San Francisco: berrett-koehler publisher.

Gaya MLA

sashkin, Marshall. "Putting total quality management to work : what tqm means, how to use it and how to sustain it over the long run". San Francisco: berrett-koehler publisher, 1993. Text.