Gaya APA

Lacy, S., Norfolk, D. (2010). Configuration management: expert guidance for it service managers and practitioner . Swindon: BCS The Chartered Institute for IT.

Gaya MLA

Lacy, Shirley., Norfolk, David. "Configuration management: expert guidance for it service managers and practitioner". Swindon: BCS The Chartered Institute for IT, 2010. Text.