Demonstrating results : using outcome measurement in your library

According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: - Enhance library programs using evaluation techniques- Use and customize the 14 step-by-step workforms to address unique needs- Gather and interpret statistically accurate data to demonstrate outcomes- Measure, evaluate, and present outcomes to attract funding.