REDESIGN UI/UX APLIKASI ACCESS BY KAI MENGGUNAKAN METODE DESIGN THINKING

Abyan Muhammad Yassar; Isa Faqihuddin Hanif;

ABSTRAK

Redesign UI/UX Aplikasi Access by KAI
Menggunakan Metode Design Thinking
Abyan Muhammad Yassar

Penelitian ini dilatarbelakangi oleh rendahnya tingkat usability pada aplikasi Access by KAI, yang
ditunjukkan melalui hasil evaluasi awal menggunakan System Usability Scale (SUS) dengan skor
51 pada kategori kurang baik. Oleh karena itu, penelitian ini bertujuan untuk merancang ulang the
User Interface (UI) dan User Experience (UX) agar kualitas penggunaan aplikasi dapat meningkat.
Metode penelitian menggunakan pendekatan Design Thinking yang meliputi lima tahap: Empathize,
Define, Ideate, Prototype, dan Test. Data dikumpulkan dari 10 responden melalui kuesioner SUS
serta wawancara untuk memahami kebutuhan dan permasalahan pengguna secara lebih mendalam.
Hasil penelitian menunjukkan peningkatan signifikan setelah dilakukan redesign, dengan nilai
System Usability Scale (SUS) meningkat menjadi 82,75 pada kategori baik sekali. Temuan ini
menunjukkan bahwa penerapan Design Thinking efektif dalam mengidentifikasi masalah,
merancang solusi, dan menghasilkan peningkatan usability pada aplikasi Access by KAI.
Kata kunci: Access By Kai, Design Thinking, Redesign, User Experience, User Interface
UI/UX Redesign of the Access by KAI Application
Using Design Thinking Methods
Abyan Muhammad Yassar

This research is motivated by the low level of usability in the Access by KAI application, as indicated
by the initial evaluation results using the System Usability Scale (SUS) with a score of 51 in the poor
category. Therefore, this study aims to redesign the User Interface (UI) and User Experience (UX)
to improve the quality of application use. The research method uses a Design Thinking approach
that includes five stages: Empathize, Define, Ideate, Prototype, and Test. Data were collected from
10 respondents through the SUS questionnaire and interviews to understand user needs and
problems in more depth. The results showed a significant improvement after the redesign, with the
System Usability Scale (SUS) value increasing to 82,75 in the excellent. These findings indicate that
the application of Design Thinking is effective in identifying problems, designing solutions, and
resulting in usability improvements in the Access by KAI application.
Keywords: Access By Kai, Design Thinking, Redesign, User Experience, User Interface