PERANCANGAN DAN IMPLEMENTASI SISTEM INFORMASI TICKETING SUPPORT BERBASIS WEB MENGGUNAKAN FRAMEWORK CODEIGNITER

Muhammad Aziz Darmawan; Firman Noor Hasan;

Perancangan dan Implementasi Sistem Informasi Ticketing Support Berbasis Web

Menggunakan Framework CodeIgniter
Muhammad Aziz Darmawan

Sistem Informasi Ticketing Support merupakan solusi berbasis web yang dirancang untuk mempermudah proses
pengelolaan keluhan dan permintaan dukungan dalam suatu organisasi. Sistem ini dikembangkan menggunakan
framework CodeIgniter 3, database MySQL, dan dijalankan pada server lokal XAMPP. Fitur utama dalam sistem
ini mencakup pembuatan tiket, manajemen status, notifikasi internal, serta riwayat komunikasi antara pengguna
dan tim support. Selain itu, sistem juga dilengkapi dengan fitur manajemen seperti Member Management,
Category Management, Subcategory Management, Ticket Management, Report Ticket, hingga pengelolaan data
profil pengguna. Proses pengujian dilakukan secara bertahap melalui metode alpha dan beta testing, hingga sistem
dinyatakan siap untuk go live. Hasil implementasi menunjukkan bahwa sistem ini mampu meningkatkan efisiensi
penanganan keluhan serta memberikan dokumentasi yang jelas dan terstruktur.
Kata Kunci: Ticketing Support, CodeIgniter, Web Application, Manajemen Keluhan, Sistem Informasi.

Design and Implementation of a Web-Based Support Ticketing Information System Using

the CodeIgniter Framework
Muhammad Aziz Darmawan

The Ticketing Support Information System is a web-based solution designed to facilitate the management of
complaints and support requests within an organization. This system was developed using the CodeIgniter 3
framework, MySQL database, and deployed on a local XAMPP server. Its main features include ticket creation,
status management, internal notifications, and communication history between users and the support team.
Additionally, the system is equipped with management modules such as Member Management, Category
Management, Subcategory Management, Ticket Management, Report Ticket, and user profile management. The
testing process was carried out gradually through alpha and beta testing stages, until the system was declared
ready for go live. The implementation results show that the system improves the efficiency of complaint handling
and provides clear and structured documentation.
Keywords: Ticketing Support, CodeIgniter, Web Application, Complaint Management, Information System.