PERANCANGAN UI/UX WEBSITE SAFE TANGKINSPEC DENGAN DESIGN THINKING: CASE STUDY PERTAMINA INTEGRATED TERMINAL KENDARI

Fadhillah Chairunisa; Isa Faqihuddin Hanif;

Perancangan Ui/Ux Website Safe Tangkinspec Dengan Design Thinking Case

Study: Pertamina Integrated Terminal Kendari

Fadhillah Chairunnisa

Penelitian ini bertujuan untuk merancang antarmuka pengguna (UI) dan pengalaman pengguna (UX)
berbasis web untuk sistem Safe Tangkinspec sebagai solusi digitalisasi proses inspeksi kendaraan
tangki di PT Pertamina Integrated Terminal Kendari. Proses pemeriksaan yang sebelumnya
dilakukan secara manual berbasis dokumen fisik (hardcopy) rentan terhadap human error,
kehilangan arsip, memakan biaya opersioanl dan keterlambatan pencatatan. Metodologi Design
Thinking digunakan melalui lima tahap: empati, definisi masalah, ideasi, pembuatan prototipe, dan
pengujian. Melalui pendekatan Design Thinking dapat mengidentifikasi kebutuhan pengguna dan
merancang solusi berbasis web dengan fitur inti: formulir digital, pelacakan histori, notifikasi
jadwal, dan dashboard real-time. Hasil uji kegunaan (System Usability Scale/SUS) menunjukkan
skor 88% “Excellent” atau “Sangat Baik”, membuktikan desain intuitif dan efektif bagi staf
operasional dan mendorong transformasi digital berkelanjutan di sektor energi. Penelitian ini
memberikan kontribusi praktis terhadap pengembangan antarmuka digital berbasis kebutuhan
pengguna dalam konteks infrastruktur industri.
Kata kunci: UI/UX, Design Thinking, Website, System Usability Scale

UI/UX Design of the Safe Tangkinspec Website Using Design Thinking Case

Study: Pertamina Integrated Terminal Kendari

Fadhillah Chairunnisa

This study aims to design a web-based User Interface (UI) and User Experience (UX) for the Safe
Tangkinspec system as a digital solution for the inspection process of tanker vehicles at PT
Pertamina Integrated Terminal Kendari. The previous inspection process, which relied on manual
procedures using physical documents (hardcopy), was prone to human error, document loss, high
operational costs, and delays in record-keeping. The Design Thinking methodology was applied
through five stages: empathize, define, ideate, prototype, and test. This approach allowed for the
identification of user needs and the development of a web-based solution with key features including
digital forms, history tracking, schedule notifications, and a real-time dashboard. Usability testing
using the System Usability Scale (SUS) yielded a score of 88%, categorized as “Excellent,”
demonstrating that the interface is intuitive and effective for operational staff, and supports
sustainable digital transformation in the energy sector. This research provides a practical
contribution to the development of user-centered digital interfaces within the context of industrial
infrastructure.
Keywords: UI/UX, Design Thinking, Website, System Usability Scale