ANALISIS KEPUASAN PENGGUNA MENGGUNAKAN METODE PIECES DAN PENGEMBANGAN UI/UX MENGGUNAKAN METODE DESIGN THINKING TERHADAP WEBSITE PTSP SIHALAL DI BPJPH JAKARTA TIMUR

Fitri Nur Hikmah; Akhmad Rizal Dzikrillah;

Analisis Kepuasan Pengguna Menggunakan Metode Pieces Dan
Pengembangan UI/UX Menggunakan Metode Design Thinking terhadap

Website PTSP SIHALAL di BPJPH Jakarta Timur

Fitri Nur Hikmah

Analisis kepuasan merupakan cara mengetahui tingkat pengguna nyaman dengan
pelayanan suatu perusahaan maupun individu dalam pekerjaan. Berdasarkan hasil
analisis dan pengolahan data dengan metode PIECES, website PTSP SiHalal
menunjukkan kemampuan memuaskan pengguna (pegawai BPJPH) dalam
pekerjaan sehari-hari mereka dengan rata-rata keseluruhan 3.70 yang memiliki
predikat puas. Secara rinci, variabel Performance memiliki rata-rata 3.09, variabel
Information 3.60, variabel Economics 4.03, variabel Control 4.05, variabel
Efficiency 4.02, dan variabel Service 3.24, yang semuanya dikategorikan puas.
Untuk memastikan efektivitas dari pengembangan UI/UX, pengujian prototype
dilakukan menggunakan metode Maze yang melibatkan lima pegawai BPJPH,
termasuk ibu dan bapak manajer di bidang sertifikasi halal. Pengujian ini bertujuan
untuk mengevaluasi tampilan dan fungsionalitas website setelah perbaikan desain
dilakukan. Aspek yang dievaluasi meliputi kenyamanan tampilan, kemudahan
penggunaan, dan fungsionalitas fitur. Hasil pengujian menunjukkan bahwa seluruh
responden merasa warna baru pada website nyaman dilihat, desain baru lebih
mudah digunakan dan lebih user-friendly, serta fitur-fitur sudah tersusun dengan
rapi dan sesuai dengan kegunaannya.
Kata kunci: PIECES, Skala Likert, Kepuasan, Website, Design Thinking
User Satisfaction Analysis Using the Pieces Method and UI/UX Development
Using the Design Thinking Method on the PTSP SIHALAL Website at BPJPH

East Jakarta
Fitri Nur Hikmah

Satisfaction analysis is a way to determine the level of user comfort with the services of a company
or individual at work. Based on the results of analysis and data processing using the PIECES
method, the PTSP SiHalal website shows the ability to satisfy users (BPJPH employees) in their
daily work with an overall average of 3.70 which has the title of satisfaction. In detail, the
Performance variable has an average of 3.09, the Information variable 3.60, the Economics variable
4.03, the Control variable 4.05, the Efficiency variable 4.02, and the Service variable 3.24, all of
which are categorized as satisfied. To ensure the effectiveness of UI/UX development, prototype
testing was carried out using the Maze method involving five BPJPH employees, including the
manager in the field of halal certification. This test aims to evaluate the appearance and
functionality of the website after design improvements have been made. Aspects evaluated include
display comfort, ease of use, and feature functionality. The test results showed that all respondents
felt that the new colors on the website were comfortable to look at, the new design was easier to use
and more user-friendly, and the features were neatly arranged and suited to their use..
Keywords: PIECES, Likert Scale, Satisfaction, Website