Designing English Materials for Service Advisors at Nissan

hamzah puadi ilyas, ph.d.; siti zulaiha, m.a., ph.d.;

The thesis discusses about how to design suitable English materials for service
advisors. The researcher finds that service advisors at Nissan Tb. Simatupang
workshop actually need to have adequate English skills which are suitable for their field. As has been observed, the needs of English revolve around oral
communication skill. Therefore, this research aims at investigating: the general English that have been understood well by service advisors, the linguistic competence that they need most, and the way to conduct English course for them. The results are then explained by using qualitative approach. Questionnaire and recording tools will be used in conducting the research. As a research and development study, this thesis provides some information concerning English materials for service advisors at Nissan.