Gaya APA

dra.nurwahyuni, M. (1993). Putting Total Quality Management To Work : What TQM Means, How To Use It & How To Sustain It Over The Long Run . San Francisco: berrett - koehler publishers.

Gaya MLA

dra.nurwahyuni, M.si. "Putting Total Quality Management To Work : What TQM Means, How To Use It & How To Sustain It Over The Long Run". San Francisco: berrett - koehler publishers, 1993. Text.