Gaya APA

pollard's, L. (1996). The Manager's Guide To Benchmarking : Essential Skill For The New Competitive - Cooperative Economy . San Francisco: jossey - bass publishers.

Gaya MLA

pollard's, Lucy. "The Manager's Guide To Benchmarking : Essential Skill For The New Competitive - Cooperative Economy". San Francisco: jossey - bass publishers, 1996. Text.