Gaya APA

m.pd, D, H, N, I. (2002). The Customer Revolution : How To Thrive When Customers Are In Control . south africa: random house limited.

Gaya MLA

m.pd, Dr, Hj., Nini, Ibrahim,. "The Customer Revolution : How To Thrive When Customers Are In Control". south africa: random house limited, 2002. Text.