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Cari koleksi dengan cepat sesuai kebutuhan Anda.In one sense, managing customer relationships is as old as the hills. Kristin Anderson?s grandfather operated a grain elevator in a small town in Minnesota. Carl T. Anderson knew every farmer by name. These were his customers .. . and his neighbors. He knew the names of their families, where they went to church, and whether they or their parents or their parent?s parents had immigrated from Nor…
Collaboration may be the most important concept in business today. A recent search for the term on the Internet turned up thousands and thousands of business-related references. Yet in March 2000, while researching our last book, Collaborative Communities: Partnering for Profit in the Networked Economy, a similar online search came up with just a few references, and they mainly related to coope…
The military child-care system has received nationwide recognition for providing highquality child care to a large number of military families (Campbell et al., 2000). The military provides care for as long as 12 hours per day in child development centers (CDCs), and even longer if necessary in family child care (FCC) homes.1 However, in spite of the vast size of the system, access to child car…