Nadhratul Aslamiyah (1002015063) PENGARUH PREMI DAN INVESTASI TERHADAP PROFITABILITAS (STUDI PADA PERUSAHAAN ASURANSI YANG TERDAFTAR DI BURSA EFEK INDONESIA), Skripsi. Program Strata Satu Program Studi Manajemen. Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Prof. DR. HAMKA. 2014. Jakarta. Kata kunci: Premi, Investasi, Profitabilitas Penelitian ini bertujuan untuk mengetahui penga…

Today?s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new …